Terms and Conditions

These terms and conditions shall apply to each assignment:

Signed acceptance of my estimate, payment terms and/or an information request form detailing the scope of work is required before commencement of the project or assignment.

Unless otherwise agreed, a deposit of 50% is required on all project plan assignments in advance of commencement with the balance being due and payable on receipt of completed work.

Retainer agreements are invoiced four weekly , and are due and payable 30 days from date of invoice.  Hourly services are invoiced weekly, and are due and payable 30 days from date of invoice.  Payment must be received in UK pounds sterling and can be made by cheque drawn on a UK bank account payable to Virtual Office Solutions by Gaynor Collins Ltd.

I reserve the right to charge 3% on outstanding balances which exceed the 30 days payment time.  All bank charges to Virtual Office Solutions by Gaynor Collins Ltd resulting from cheques returned unpaid will be borne by the Client.

I reserve the right to add a 25% surcharge to any work requiring urgent deadlines of 24 hours.

I reserve the right to add a 25% surcharge to evening, weekend or UK Bank Holiday/Statutory holiday working when specifically requested by the Client.

Any unused retainer hours are not refundable.  I will be happy to provide additional services to cover the amount unused.

The Client is responsible for final proof reading errors.  Any errors found will be corrected free of charge.  However, I can accept no responsibility for errors found after the assignment is delivered to the Client but will correct any found and notified to me with 7 days of receipt of the completed assignment.